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If you are experiencing hardship or difficulties.


Our website lists all the council support available for residents including:


For help with welfare rights advice, call the council’s free advice line on 0800 731 5920 to speak to an advisor or email  


Discretionary Housing Payments may be available for a limited time to top up housing-related benefits to cover housing costs such as rent


You may be able to claim a discretionary reduction in council tax- visit our website to find out if you qualify


We run three food stops with community partners in New Addington, Selsdon and Thornton Heath, where eligible residents can get £20 worth of food and groceries for £3.50 per week. For information email


The council’s Gateway service helps residents avoid homelessness and boost their financial independence, with support ranging from one-to-one debt advice and maximising their benefits, to skills training. If you are a resident needing support from Gateway staff, or you are a community organisation wanting to refer a member of the public for help, email including a mobile number so an adviser can call you back. 


We have been notified by government that councils will be provided with additional financial resources to support vulnerable residents and will provide further information on this topic as soon as it is available.


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